Virtual Call Center Gigs (Where to Find Them)

When I came back to Texas in 2010, I got back into working from home. This is not a bad gig and if you have the right skills, experience and set up, it is also an easy gig to get and keep.

The most abundant jobs are in call centers, outsource, and third-party vendor companies.

I have worked as a remote or virtual agent for three different corporations. I had excellent benefits, good hours, advancement opportunities, and schedule flexibility. Hands down it outstripped any other call center environment I’ve ever been in.

I worked call centers since I was 18-19 years old until my early 40s. I’ve done inbound and outbound, warm and cold calling, sales, surveys, customer service, tech support, coaching, training, and managing.

I have done, seen and heard it all. By phone, of course.

“Telecommute” is a somewhat outdated term. I’ve noticed most companies are referring to their home-based agents as remote workers, hires or agents. I have also seen at-home gigs called “telework” and “virtual call centers”. These are all terms you can use in your search for a job at home.

Where Do I Find Virtual Call Center Gigs?

So how, you ask, does one find a good virtual call center job? Well, first you have to find the companies that are hiring home-based or remote workers. One place I found a wealth of good information that’s kept up to date is on Facebook.

Don’t roll your eyes. It’s for more than prank videos.

Really.

I have mentioned the closed group that you can join by invitation only called Legitimate Work at Home Sources and Links. It has well over 3000 members as of this writing and the group has done nothing but grow and improve since I joined years ago.

The group moderators are very diligent in keeping the group clear of any MLM, pyramid, sales, etc. There is NO prospecting allowed here. Believe me, I have chafed at it, since I enjoy a good affiliate program, but nope, Not here.

I found 2 of my last 3 remote jobs through this page. We’re talking hourly jobs with paid training, supervisors and the whole works.

I would happily send out the email invite for any who wish. Just leave me your address in comments.

#WageLife Job Sites

In the last 5-8 years, established legitimate job search sites have seen a mass influx of remote, work from home jobs
for call centers. I’m referring to Monster, Career Builder and Indeed, to name a few.

 

 

You do have to be careful because a lot of these “jobs” are actually business opportunities, survey farms, or direct sales recruitment. When searching, set the LOCATION as REMOTE and the job type as call center, customer service, tech support, sales, etc.

 

This way, your results will actually pull up call center jobs for remote, at-home workers.

#WAHLife Job Sites

We have also seen a rise in sites that cater specifically to people who want to have side-gigs from home or remote work with hiring companies. In this category, we have Rat Race Rebellion, Flex Jobs* and Viral Vocations**.

*Flex Jobs charges a fee to access their jobs
**Viral Vocations charges for access, but they offer a free membership option

Some of these companies are only hiring in certain states. The location should be your state, and if the job is not available there, do not bother to apply.

Freelance & Independent Contractor (IC) Sites

I went into detail about several freelancer and IC sites. This is a good place to look if you want to own your schedule and work as little or as much as you want and go boss-free. Upwork and Fiverr fall into this category.

It takes some searching, but you can find call centers that are looking for freelancers or contractors. Many outsource firms have short-term projects that do not require a workforce of thousands.

 

This is where you can jump in and take (or make) those calls for however long the project lasts. These positions do not usually come with benefits, but it does allow you to make some income, and add a blurb to your resume for future job hunting.

Other sites that offer virtual call center work include:

Arise*

West

Sitel

Conduent

Alorica

Concentrix

LiveOps

Sutherland

Jobs with any of the companies above can come with benefits that include vacation time and health insurance. Many offer project-based work that may or may not include benefits.

*Arise requires agents to undergo certification training. This training is not included in the job offer and must be completed before you can start working.  From Arise.com:
CLIENT CERTIFICATION
Enroll in a certification course that works with your schedule. These are highly specialized, instructor-led online courses. Most come with a fee that ranges from $50 to $250. These courses are required by clients and provide details about the client’s systems and the requirements of the particular program.

Sharing What I Learn & Where I Earn

I’m working on a group & FB page inspired by the group I mentioned earlier. The difference will be that I will allow legit WAH jobs and biz ops, as long as they are not over-hyped money traps. I don’t want my group to be stuffed with marketers marketing to each other. If you want to build a list, go prospect elsewhere. I got links too.

I want this page to be a home for people who want to work from home but diversify their income so one missed check doesn’t mean crisis and distress. So, anyone looking to help me with that is more than welcome.

The page is going to be linked to this blog, so information can flow both ways.

Done With Being Bossed?

If like me, you are no longer about that #WageLife, you have options. For ICs, the sites I already mentioned offer a tremendous number of gigs for people who want to dictate their own work schedule and income.

Other options include direct sales, with companies like Avon*, Melaleuca*, and AmWay**.

*At this time, I am not affiliated with any of these companies.
**AmWay is officially an MLM (Multi-Level Marketing) company, but you can also earn by selling their products and recruiting.

In most cases, you can earn both by selling the products, and by recruiting others to do the same. Be aware that in order to earn you must maintain a monthly purchase amount with Melaleuca and AmWay. I am not certain if this is the case with Avon. Back when I was doing it, you had to buy all of your supplies from them, including samples, sales books, flyers, and even receipt books. Now that they have gone online (I know I just totally dated myself) this may no longer be the case.

Or you can go into Affiliate Marketing.

This is honestly my preferred option because it is so straightforward. You do not need samples, sales pitches or recruiting parties.

All you need is a link from the owners or sellers of the products of your choosing. You take this unique link and drop it in your website, on social media, or in emails. If people are interested, they click the link. If they make a purchase, you get a commission.

Most affiliate programs are free and do not require you to purchase the products you are promoting.

Get Some Know-How

To do this effectively, I suggest building a website. With this website, you can review products you promote as well as create content for visitors that informs or entertains. Unboxing and demo videos are very popular on YouTube and can be included in your site.

Using keywords specific to the products, you can gain high ranks in search engines and this creates free organic traffic.

I talk about content creation and niche marketing in other posts on this site, but the main thing you need is training on how to maximize exposure to your site and your links.

I am a member of a group called Wealthy Affiliate. It is by far the best training and affiliate community I have ever been part of. I wrote a review when I first joined, and I am now all in.

Wealthy Affiliate teaches you how to build a website and create targeted content for that site. You also learn how to incorporate affiliate links and even offers an in-house affiliate program that pays 50% commission monthly.

The best part about Wealthy Affiliate is the cost of joining. The first 7 days are free. This allows you to look around, try out the training, build up to 2 sites and get a feel for the experience.

Whether you decide to upgrade or not is completely up to you.

There are other, far more expensive affiliate training programs out there. WA never claims to make you quick money, but they do allow you to explore the site before you buy anything. For the cost of membership, you get hosting, training, SEO & SSL support for your sites, tech support, and a mass of other benefits that would take hours to go through it all.

Step in and check it out. If you do upgrade, drop me a note on my profile. With others in the community, I will be right there to help you get started and keep you on the right track.

Financially Speaking

Whatever course you decide to take, I urge you to never give up a good paying #WageLife job before you have a dependable income to replace it. Even if you start making money right away, give it 3 months or so before you kiss that job good-bye.

You also have to calculate benefits into this decision. If you have insurance or 401k options, do not throw this away immediately. Take stock and see if your affiliate income actually covers everything you will need to continue or improve your quality of life.

The beauty of affiliate marketing is that it can be done part-time and still earn you a nice bit of change. No need to rock your boat if you do not have a bigger boat to sail on.

If you are currently looking for work, I highly recommend you focus on that, and then look into boss-free #WAHLife because nothing is worse than coming across an awesome biz op like Wealthy Affiliate and finding yourself too broke to get into it.

This happened to me 3 years ago. If I had joined WA back then I would already be free of #WageLife. We live and learn.

 

Have you been looking for a #WageLife call center job? Have you found one and want to share?

Do you have questions about affiliate marketing or direct sales gigs? Drop me a message below and I’ll get back to you soon.

‘Til next time,

Gig on.

 

 

18 thoughts on “Virtual Call Center Gigs (Where to Find Them)

  1. Thank you for providing this list. I’ve been helping my friend who just resigned from his customer service job. I thought he will be able to start with ‘work from home’ customer service or call service job while waiting to get another full time job. I can check one by one, but do you know which site provide choosing specific country call center job ? Thanks for your help

    1. Alblue,

      Off the top of my head, I believe West hires only North America and maybe Arise as well. 

      Please double check, because I personally applied for many of these, but only worked with a few. 

      Many of these companies have projects globally, which are offered only in certain areas. All I can say is check them out. 

      Thanks for stopping by and I hope your friend finds something that suits him!

      Gwendolyn J

  2. I read with interest your article on work at home call centers gigs from two perspectives. One was as someone who wanted to know the lay of the land today, as things have changed markedly over the past few years for such jobs. You mentioned the change in terminology, and that is one sure sign that this market is maturing.

    If you can find a job that allows you to do such work from your home office (which can be on the living room couch) and it includes health or other benefits, that is a wonderful thing. Over the past 4 years, I have been working almost exclusively from a home office.

    On the other side of these work at home gigs, I hire Virtual Assistants that work under an independent contractor condition. It allows maximum flexibility for me as someone needing such services. I like the concept so much that the next step is to standardize operating procedures and offering this service to other entrepreneurs such as I am.

    Did you have to get certified for the work at home gigs that you have taken on? I like this for providing some sort of proof for prospects who may want our services, and I think we will create some sort of certification if only an internal program (at no cost).

    Oh yes, for the record, the way I got a solid start for my online businesses was using that same platform your mention: Wealthy Affiliate. There you can get the training, have the tools, and have access to an active and supportive community to provide you everything you need to get started. 

    1. Dave,

      As a former cubicle rat, I can attest to certain certifications that are required to work. I went through training and got certified in Microsoft Office, as well as management and marketing. 

      It’s a completely different ball game to market online, however, and thanks to Wealthy Affiliate I am learning how to do it the right way. 

      Other gigs I have had require certification in specific software suits like CRM and Whiteboard/GoToMeeting type applications. I am starting a transcription gig soon that I have completed certification for as well.

      It completely depends on the business model, as I’m sure you are aware. 

      I am pleased to hear you plan to offer this free. A lot of outsourcers require potential employees to pay out of pocket for such things. Arise is one of them, and I Had an interview last week that wanted me to pay for the background check they require for employment. 

      I was disappointed to learn there was no option to simply pull it from my first check. 

      Thanks for stopping by and take care!

      Gwendolyn J

  3. Working for a call centre isn’t something that I have ever done myself but I have been trying out different ways to earn money online recently and being a virtual call agent is something I wanted to try out

    I think I might need to practice on the phone a little more though but are there any companies that will give me a trial run first to see if it is something I would like to do?

    I don’t even mind if I don’t get paid, I just want to try it out first that’s all.

    Thanks

    1. Matthew,

      Unfortunately, I don’t think any call center offers anything like that. Some have you take test/practice calls during the application process, which can help you get get a feel for talking, typing and reading all while listening to your caller. 

      Most call centers have a very good training program that prepares you for the phone. Most of them also have a “nesting” period, where you are still in training, but taking live calls with coaches & trainers standing by to get you through them. 

      The training is usually paid, and should you find the actual call part of call center work is not for you, I suggest alerting your trainers as soon as possible. 

      Hope this helps!

      Gwendolyn J

  4. Informative and helpful article who wants to work from home. I always wonder whether a virtual call centre is real. After reading your post I got a clear picture of it. I have a question. I see they recruit people like a regular job. Will they provide pay like a regular employee or how the payment works here?

    1. Kavitha,

      Virtual call center jobs pay just like brick n mortar call center jobs. It is by direct deposit usually or you can get a payment card if the company offers it.

      The freelance/outsource jobs for temporary projects may do payment by Payoneer (like APpen) because some of them are internationally based. Payoneer has slightly kinder rules with a company like that s say US banks or Paypal.

      However they pay they do in fact pay.

      Hope this helps! Thanks for stopping by,

      Gwendolyn J

  5. Great site content very informative love the information about the affiliate programs .My site is very new just started three weeks ago but I like WA I’m learning a lot. I’ll be sure to follow and stop back by.
    Keep up the great work, Dennis

    1. Dennis,

      Congrats on starting your journey at WA!
      You are always welcome to stop in and chat. I try to get 2-3 articles done a week. I do have a few gigs going on -because I have not hit that magic threshold yet- so I always want to advise people to keep their funds rolling if they’re looking into going boss-free.
      Take care, good luck at WA (look me up if you want to chat!) and thanks for stopping by.

      Gwendolyn J

  6. Thank you very much for this article. It is very informative. I really appreciate the extra effort to provide details on individual sites to find home-based jobs. I will definitely look into some of the mentioned sites, especially those sites which are not bombarded by MLM and pyramid sales.

    1. Lynn,

      You are very welcome!
      My goal is to help people supplement or replace their income with remote work if they want to do so. I do not recommend a site or option that I have not personally tried at some point in my hunt for boss-free #WAHLife. If I have not attempted the program, site or such myself, I don’t feel I can give any advice about it.
      Insight is important, and every edge we can get is crucial to success whether that means a #WageLife gig or a #WAHLife one.

      Thanks for stopping by!
      Gwendolyn J

  7. Thanks for explaining things in full details. I have also tried a few of the companies you listed for a virtual assistant job, however it doesn’t really work for me. I guess it’s my location. I mean it’s frustrating to check out job opportunities that are great and suitable for your work experiences only know in the end that you are not qualified because it’s not available in your state, or country. To tell you honestly, I always feel dissapointed at how Indeed works for my job search so I unsubscribed. 

    I will have to check out the FB group you joined and learn more about legit work at home jobs. It’s also a good thing that you joined an affiliate group that’s providing you with free trainings. Oftentimes, you have to pay expensive trainings before you can actually join a group and then leave you to be on your own without any support like giving strategic ways to keep up with the business. Good to have read your article as a guide!

    1. MissusB,

      One of the issues I have with Indeed is the lack of focus when it comes to their jobs search engine. It takes your keywords and serves up anything that matches them. I did a review of them as well, and I hope they tweak it so it returns better results. 

      Glad you enjoyed the article. Thanks for stopping by.

      Gwendolyn J

  8. Thanks for SUCH an awesome article Gwendolyn. I am currently in the infancy stages of my own online career path, trying to decide where to focus my energy. My primary revenue stream is as an online English teacher. I am also a member of Wealthy Affiliate and working on building a blog site with affiliate marketing as another revenue stream. I found this article to be a perfect read for me because I am in a challenging window of my blog site, just trying to churn out as much content as possible without seeing many rewards yet. Definitely going to consider adding a virtual call center position as another income source. Glad to hear you explored a variety of online income streams and are still advocating for affiliate marketing. It can be hard to see the light at the end of the tunnel sometimes haha. I would absolutely be interested in joining the Facebook group you mentioned that you are working on! You can get in touch with me on WA.

    Best wishes! 

    1. Connor,

      That’s awesome!

      Congrats on pursuing your dream at Wealthy Affiliate. 

      Keep going! That speck of light at the end of the tunnel will become a supernova!

      I will be happy to invite you to the group. I just need your email address. I will message you in WA.

      Thanks for stopping by, and take care.

      Gwendolyn J

  9. Excellent write up you have up here concerning work at home virtual call center gigs. I like virtual call gigs and I heard its a very lucrative offer that can actually serve as a means for passive income. The various groupings and sites, platforms you have listed to simplify this is a good plus for me and won’t mind trying them out. Thanks. I currently do not have anything to be of help concerning the questions you asked at the end of the post though because I have never worked in this gig.

    1. RoDarrick,

      Virtual call center work is not passive income

      You do have a schedule (usually 4-10 hours) and you are expected to adhere to it religiously. 
      These are real, daily jobs that require you to sit and work every day. Please do not make the mistake of thinking otherwise. 

      You may find a few virtual call center jobs that allow 30-minute shifts, but they all have weekly hourly minimums to meet in order to remain employed and get paid. 

      I hope this clarifies things for you. Thanks for stopping by.

      Gwendolyn J

Leave a Reply

Your email address will not be published. Required fields are marked *